Shipping Information
At Sommertraum Mode, we strive to ensure that your shopping experience is as seamless and enjoyable as possible. Here’s everything you need to know about our shipping process:
- Order Processing Time: 1-2 business days.
- Standard Shipping: Delivered within 10-15 business days via DHL or FedEx. Shipping fee: €12.95.
- Free Shipping: Available for orders over €50, delivered within 15-25 business days via EMS.
Please note that delivery times may vary depending on your location and any potential customs delays.
Returns & Exchanges
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a simple and hassle-free return and exchange process.
Return & Exchange Process
- Check the Items: Ensure that the items are in their original condition, unworn, and with all original tags and packaging.
- Fill Out the Return Form: Download the return form, fill it out, and include it with your package.
- Package the Items: Securely pack the items in the original packaging or a suitable alternative.
- Ship the Package: Send the package to the following address: Sommertraum Mode
Bischofsweg 63
Dresden, DE 39669
Germany
Refund Process
Once we receive and inspect your return, we will send you a confirmation email. Your refund will be processed within 5-7 business days and credited back to your original payment method. Please note that the processing time by your bank or credit card company may vary.
Non-Returnable Items
For hygiene reasons, certain items cannot be returned or exchanged. These include:
- Unterteile (Undergarments)
Contact Us
If you have any questions about our shipping or return policy, please feel free to contact us at [email protected].